Posted on : June 21, 2008
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HTML clipboardBusiness processes are the building blocks of an enterprise. If one of these
processes fails to live up to its expectation, business starts to flounder. How
to minimize the risks, get a better monitoring of the processes and, at the same
time, reduce costs involved? The answer is ? business process automation.
Although, automated business processes based on online technologies can create
incredible value to existing business, many companies are slow to adopt
technological innovations and reap benefits from them. However, lately, things
have started to change! According to a recent poll conducted among mid size
companies shows 52 percent of respondents plan to spend over a million dollar on
business process automation. Large companies ? early adopters of online business
processes ? have been immensely profiting from the value created by process
automation. Intel recently announced that it saved one billion dollar last year
alone thanks to online business process management. In broader sense, business
process management technology delivers solutions to understand, analyze and
simulate business process models. Companies adopt this technology to streamline
their business operations, lower overhead expenses, reduce maverick buying,
reduce paper based ? mistake prone ? transactions and get better control. The
ultimate goal is to make the corporation a fully process managed enterprise,
transformed through strategy, design, realization and actual operations.
Companies require streamlining their business processes to help solve various
crucial but specific problems, such as: <ul><li>An electronic supplier, in order
to stay competitive, requires reducing order fulfillment cost aggressively.
A merchant needs to reduce shipping time by better monitoring his inbound
shipping. A manufacturer needs to cut production cost by reducing
manufacturing time of a key product. A bank needs to develop and market a
financial product faster than its competitors. A large distributor needs
to consolidate buyers and suppliers to bring efficiency to its business. </li></ul>
Although, business processes are wide in range; and there are many complex
issues that require meticulous work, automation of some basic processes may
bring notable result for virtually any company. These processes include supply
chain, procurement, logistics, inventory control, etc. By adopting an online
business to business exchange companies can streamline most of these business
processes bringing added value to their operations. A B2B exchange is a unified
online platform, where buyers and sellers login to communicate, collaborate and
make business transactions. A private B2B exchange, mostly, consolidates
suppliers and buyers of a specific company, which owns and operates the
exchange. There are two ways of integrating B2B exchange to automate business
processes. A company can participate in existing B2B exchange or create its own
private exchange. While for small companies, it is more viable to participate in
a major B2B exchange that has required components, larger companies should
consider creating their own B2B exchange. The profits companies can reap from
joining an existing B2B exchange or creating their own private one could be
enormous. Customer Base Development A supplier, once registers with a B2B
exchange, gets immediate access to a large community of prospective buyers of
his products or services. Increase Revenue from Existing Customers Business
process automation allows companies develop products faster, buyers get faster
and easier access to product information, receive quicker response to their
requests, get better customer support and may buy products online. These turn
into more sales. Add Profit from Value Added Services Once the exchange is set
as primary sales channel, available free resources can be used to create more
value added services for clients. Some of the services that the exchange may
offer also can be used to generate more value. Reduce Order Processing Cost The
supply chain solutions of a B2B exchange may allow sellers to reduce order
processing cost significantly. Studies show that cost of processing a purchase
order can be reduced from US$ 70 down to US$ 6 only. Sales and support costs By
automating sales and customer support processes companies can reduce over head
costs over 25 30% easily. Inventory keeping costs Clearer visibility and
forecasting ability allow companies considerably reduce inventory keeping costs.
Since an existing B2B exchange may not have all the necessary features and
functions, a good option is to build a private exchange based on one``s own
specific business process automation need. This exchange, at its minimum, should
be able to cover major portion of supply chain and inventory control. The
following elements should be integrated to create substantial value to a private
B2B exchange: Supply Chain Management Supply chain management is the core
solution of an exchange and can deliver great values to existing systems.
Implementation of this solution will help achieve incredibly high return on
investment. Business process automation in this component of the exchange
includes both supplier and buyer?side quotation, requisition, purchase order and
invoice. Marketplace This is the venue where the exchange owner company will
post their products for sale. A shopping cart should be integrated to the
electronic marketplace in order to automate the buying process. The
offered for sale products will be directly related to inventory control
management component of the exchange. Auction Electronic auction system can use
both English and Dutch auction methods. For convenience the auction component
can be integrated to the electronic marketplace. Online auction helps liquidate
surplus goods easily. Reverse Auction This solution allows automate electronic
procurement, where suppliers compete for a business deal real time online.
Members Storefront The participants of the Private Exchange ? both buyers and
sellers of the exchange owner company get a Storefront that reflects profile of
the company, their products and other information. Forum A Forum or Discussion
Board is an organized, on line interactive message board where participants
conduct discussion on a set of topics by posting questions, comments and
responses. Directory of Companies This is a listing of all registered
participants ? buyers and sellers of the exchange owner company ? either by
business category or by alphabetical order. An advanced search engine tool can
be incorporated in order to find a company based on data provided. E?catalog
E?catalog is a hierarchy of product and service categories. All products and
services handled by the exchange owner company should be consolidated in the
catalog. Private B2B exchange is a powerful concept, which engulfs a fairly big
portion of business processes requiring automation. This is more like a business
ecosystem that has an ability to change the way companies think and do business
and create tremendous value to their owners. Nowshade Kabir is the founder,
primary developer and present CEO of Rusbiz.com. A Ph. D. in Information
Technology, he has wide experience in Business Consulting, International Trade
and Web Marketing. Rusbiz is a Global B2B Emarketplace with solutions to start
and run online business.